Privacy Policy

Last updated: March 2026 | Effective date: January 2026

🔍 What Information We Collect

Information You Provide

• Display Name: The nickname you choose to use in chats (optional)
• Profile Preferences: Gender preference, region selection for matching
• Account Data: Email address if you sign in with Google (optional)
• Chat Content: Messages you send during conversations (see retention policy below)

Information Collected Automatically

• Device Identifiers: Anonymous device ID for abuse prevention and rate limiting
• Usage Analytics: Pages visited, features used, session duration (anonymized)
• Technical Data: Browser type, operating system, IP address (hashed for security)
• Cookies: Essential cookies for app functionality and preferences

🖥️ How We Use Your Information

• Core Functionality: Matching you with chat partners, enabling conversations
• Abuse Prevention: Detecting and blocking spam, harassment, and policy violations
• Rate Limiting: Enforcing daily match limits to maintain service quality
• Premium Features: Managing subscriptions and premium access
• Service Improvement: Analyzing usage patterns to improve the platform
• Security: Protecting against fraud, unauthorized access, and attacks

🔒 Data Retention & Security

How Long We Keep Data

• Anonymous Chats: Not stored permanently. Cleared when session ends.
• Logged-in User Chats: Stored for reconnection feature. You can delete anytime.
• Account Data: Retained until you delete your account.
• Abuse Logs: Retained for 90 days for security purposes.

Security Measures

• HTTPS Encryption: All data transmitted is encrypted using TLS 1.3
• Secure Infrastructure: Hosted on enterprise-grade cloud infrastructure
• Access Controls: Strict internal access policies and audit logs
• Regular Audits: Periodic security reviews and vulnerability assessments

✅ Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of data we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of data processing
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at privacy@genzigs.com or use the in-app settings.

Information Sharing

We do NOT sell your personal information. We may share data only in these cases:

• Service Providers: Trusted partners who help operate our service (hosting, analytics)
• Legal Requirements: When required by law or to protect safety
• Business Transfers: In case of merger or acquisition (with notice to you)

📢 Third-Party Advertising

Genzigs is free to use for everyone. To support the service for non-premium users, we display advertisements served by third-party ad networks. You should know exactly how this works:

• Google AdSense: Google, as a third-party vendor, uses cookies and device identifiers to serve ads on Genzigs based on your prior visits to this site and other sites on the internet. Google's use of advertising cookies enables it and its partners to serve ads to you. You can opt out of personalized advertising by visiting Google Ads Settings.
• Adsterra: We also display native ads through Adsterra, which may use cookies and similar technologies to measure ad performance and personalize ads.
• Industry opt-outs: You can opt out of third-party vendor use of cookies for personalized advertising by visiting aboutads.info, NAI opt-out, or for EU users, Your Online Choices.
• Ad-free option: Genzigs Premium removes all third-party ads. No ad scripts load when you are signed in as a premium user.

For full details about cookies used by Genzigs and our advertising partners, see our Cookie Policy. To learn more about how Google uses information from sites that use its services, visit policies.google.com/technologies/partner-sites.

⚖️ Legal Basis for Processing (GDPR)

For users in the European Economic Area, UK, and similar jurisdictions, we process personal data on the following lawful bases under GDPR Article 6:

• Contract (Art. 6(1)(b)): Operating the chat service you requested, matching, premium billing.
• Legitimate interest (Art. 6(1)(f)): Abuse prevention, rate limiting, security analytics, and fraud detection.
• Consent (Art. 6(1)(a)): Personalized advertising cookies, optional analytics, optional Google sign-in.
• Legal obligation (Art. 6(1)(c)): Responding to lawful requests from authorities, tax/payment records.

You may withdraw consent at any time by changing your browser cookie settings, signing out, or contacting privacy@genzigs.com.

🍪 Cookies & Tracking

We use the following categories of cookies:

• Essential Cookies: Required for login, age confirmation, preferences, and core functionality. Cannot be disabled.
• Analytics Cookies: Help us understand usage patterns. Anonymized via Google Analytics 4 with IP anonymization.
• Advertising Cookies: Set by Google AdSense, Adsterra, and their partners to show relevant ads to non-premium users.

You can control cookies through your browser settings, or read the full breakdown on our Cookie Policy page.

Children's Privacy

Genzigs is intended for users 16 years and older. We do not knowingly collect information from anyone under 16. If you believe a minor has used our service, please contact us immediately.

International Users

Genzigs operates globally. By using our service, you consent to your data being processed in India and other countries where our infrastructure is located. We ensure appropriate safeguards are in place for international data transfers.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes through the app or via email. Continued use after changes constitutes acceptance.

Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@genzigs.com
• Report issues via the in-app Report button